As 2025 draws to a close, we feel deeply grateful for our customers, our partners, and the many conversations, challenges, and milestones that shaped this past year. This year was characterized by innovative product development, meaningful customer relationships, and a shared dedication to helping distributors operate more efficiently and grow with confidence.

Here’s a look back at some of the moments that made 2025 a meaningful year for the IntegraSys team and community.

Strengthening Industry Relationships at the Ice Cream Association Convention

One of the most energizing moments of the year happened at the Ice Cream Association’s 55th Annual Convention. With record-breaking attendance and enthusiasm, the event served as a powerful reminder of how connected and forward-moving the frozen and ice cream distribution community truly is.

For us, the biggest win wasn’t a feature launch or a product demo—it was the opportunity to reconnect with long-time customers, meet new faces, and hear first-hand how distribution operations are evolving. The conversations, insights, and relationships formed at this event will set the tone for the upcoming year.

Launching Mobile Inventory for Real-Time Field Operations

In 2025, we officially launched Mobile Inventory, a significant step forward for distributors needing real-time visibility in the field. This release was more than just a new feature. It demonstrated our ongoing commitment to supporting teams where the work actually happens: on routes, at customer locations, and in fast-paced environments.

Mobile Inventory enables teams to manage inventory more efficiently and respond to changes as they occur. It was among several releases this year, prompted directly by customer feedback requesting faster access to accurate data for their daily workflows.

Introducing Surveys in DSD Manager

Another key product milestone in 2025 was the launch of Surveys within DSD Manager. This new feature provides distributors with a straightforward, structured way to gather feedback, verify in-field activities, and collect insights directly from customers and route teams.

By integrating surveys into the platform, we aimed to help businesses better understand what’s happening on the ground without adding friction or complexity. It’s a simple tool with the potential to significantly enhance accountability, communication, and service quality.

Helping Distributors Get Paid Faster With Credit Card Invoicing

Getting paid faster can significantly improve cash flow and operational stability. In 2025, we introduced credit card invoicing within DSD Manager, providing distributors with a more flexible way to accept payments directly through their invoicing process.

This release reflected a broader theme we observed throughout the year: customers seeking smarter, more modern financial workflows that cut delays and simplify collections, without disrupting existing operations.

Rethinking the Pack Peddle Model

Not every milestone in 2025 was about a feature release. One of the year’s more meaningful moments came from our work helping distributors rethink the traditional pack and peddle model.

As distribution businesses expand, many encounter a point where outdated sales models begin to hinder efficiency, scalability, and visibility. This article helped some teams step back, reevaluate their strategies, and consider more modern, structured sales approaches that better support long-term growth.

Expanding Sales Pipelines With Prospect Manager

One of the year's most important launches was Prospect Manager, a new feature created to help distributors more intentionally manage and expand their sales pipelines.

Prospect Manager offers teams a clearer way to track opportunities, organize sales activities, and convert leads into long-term customers. This launch marked a significant investment in helping distributors shift from reactive sales methods to a more proactive, growth-oriented approach.

A Real-World Success Story: Glacier Point

2025 also provided us with the chance to celebrate a significant customer success story with Glacier Point. As a larger organization, Glacier Point aimed to improve route efficiency on a bigger scale while strengthening its operational partnership with IntegraSys.

Their story highlighted two key aspects we value greatly:

• The importance of efficiency at higher volume
• The impact that close collaboration and a long-term partnership can have on real-world operations

It served as a strong reminder that technology functions best when combined with trust and shared objectives.

Helping Teams Master Inventory Best Practices

This year, we also emphasized product education—helping customers better understand the tools they already use. One notable example was our effort to master six key inventory types for more efficient DSD operations.

Instead of introducing something new, this effort focused on helping teams utilize existing capabilities more effectively. It reinforced an important truth we observed repeatedly in 2025: meaningful operational improvements often stem from a clearer understanding, not just new features.

Supporting Customers Through Rising Inflation

With rising costs impacting nearly every part of the supply chain, 2025 brought new financial pressures for distributors. In our article on maximizing DSD profits during inflation, we aimed to provide practical guidance and support during an uncertain economic period.

The goal of this content was to support our customers with more insights and strategies, and to remind them that even in tough times, there are ways to adapt and stay resilient.

Continuing to Grow With Custom Web Ordering

Although custom web ordering has been a part of IntegraSys for some time, 2025 marked a year of renewed emphasis on helping customers realize the full potential of this feature.

By revisiting this longstanding feature from an educational perspective, we observed more distributors finding new ways to serve their customers, simplify order processing, and support growth without increasing operational strain.

Thank You for Being Part of the Journey

As we look back on 2025, what stands out most isn’t just the features launched or the systems improved—it’s the relationships built and strengthened along the way. Every conversation, enhancement request, success story, and challenge shared with our customers contributes to shaping where IntegraSys goes next.

We’re truly grateful for the trust you place in us and for the chance to support your operations each day. Looking ahead to the upcoming year, we stay dedicated to innovative ideas, practical tools, and strong partnerships that enable you to grow confidently.

Here’s to a successful year behind us and an even brighter one ahead!

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